Donor Engagement Consulting

I teach nonprofits how to take the best practices and principles from Customer Experience and apply them to the unique intricacies of donor engagement. Different services include:

• Strategic fundraising roadmaps

• Donor Journey Mapping – finding, understanding, and prioritizing pain points of your donors as well as innovative ways to delight

• Optimizing events or social campaigns for best in class experience – resulting in higher donations and long term advocacy

Customer Experience Consulting

These engagements will be scoped to fit your budget and timeline. From digital consultations, 1-3 day workshops, to full transformation roadmaps, I help businesses understand:

• How to Know Your Customer (KYC)

• Which metrics to use to properly track and evolve your customer experience

• How to truly become a customer-centric organization

• How to gain loyalty, grow revenue, and increase retention 

• How Employee Experience (EX) influences CX

Customer Experience (CX) is now foundational to any business’s strategy. Better CX results in higher revenue, retention, and advocacy. I provide training and strategic consulting to help businesses launch their own CX practice and put the customer at the center of decision making. By learning how to truly know your customer, how to measure their experience, and to prioritize CX initiatives, you can maximize revenue and growth. We will customize any engagement based on your budget, timeline, and goals. 

CX principles are also transformative for nonprofit organizations. I love working with nonprofits to help them understand how to use CX methodologies to increase donations and donor engagement as well as sharpen resource allocation.